Wednesday, February 5, 2014

Gifting Patrons/Patron Gifting

A couple of months back, a very pregnant patron with a toddler in tow came up to me at the info desk and asked if I could help her with a flat tire.  I first asked if she had AAA or if she had a new car which included roadside assistance.  She said she had neither so I figured it was time to roll up my sleeves and get to work.  A few weeks later, I get an email from my supervisor saying that she stopped by to drop off this thank you gift.

It was my weekend off and he was really anxious to see what it was, he assumed it was a Rolex.  I told him he could open it, but he said he would wait impatiently until my next shift.

One thing library school professors don't tell you about public librarianship is about how thankless it is.  I can't speak for other library fields, I can only talk about my years of working with the public.  But I knew this before going in, you don't become a librarian only because you like to read or like books in general.  You do it because you genuinely love to help people and answer any and all questions imaginable.

During the holidays, patrons go out of their way to show their appreciation.  This was our break-room from this past holiday.

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