It happens every now and then. You encounter a patron who goes against the grain, someone who temporarily restores your faith that patrons, in general, are honest.
Hold on to that memory because it only lasts for a fleeting moment until you deal with a "regular" patron who claims that they returned all their materials on time and says that they will not pay any fees.
A young mother brought in a return she damaged and a new replacement book. She did this all on her own volition. When I looked at the damaged item I couldn't see anything that would warrant a replacement. She said that the bottom of the book got wet when she was at the beach, but all I could see was minor fading on the cover. I told her that it was still in good condition and that the replacement was unnecessary. She was very insistent and even asked if I should consult a manager. Now that was just insulting! She should know that library managers earned their position for being good at doing nothing.
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