Wednesday, December 7, 2011

Long Distance Patron...

I was on the desk this afternoon when I received a call from a gentleman over 800 miles away. He was looking for an obituary for someone who lived in the same area as the library branch. He doesn't have access to the internet so he ended making the long-distance call which I ended up picking up. The person passed away in 2003 so I assumed that it would be pretty easy to find. It always begins that way, you get a question at the desk and you would think the answer is easy to find but the more you dig the more frustrated you get. After a couple of minutes I asked the caller for their contact information and told them that I would continue my research when I was off of the desk. I spent some time going through every single available resource and used all of the information I had but came up short. I could only find a small online article about the car accident where the person lost their life. I was at my wits' end when my supervisor reaffirmed that I looked every where and tried every search, and maybe the person didn't have anyone write an obituary for them. That just made the cold, rainy day, even more morose.

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