Wednesday, September 28, 2011

Info Side --- First Impressions...

For my first day I shadowed an Info vet whenever I was scheduled on the desk.  I just found it very intimidating to be on "the other desk."  I can handle anything at circ, but at info the sky's the limit when it comes to patron questions. 

I didn't encounter any major problems just a slight one with requesting an ILL.  The coworker who I was training with was pretty flustered herself when it came to finding the exact item the patron wanted and she's been on info for over a decade!  I find that very common in every branch, a staff member who has been working in the library for ages but still does not know how to handle the simple day to day stuff that is explicitly stated in the job description.  Of course being the passive aggressive library, managers don't say anything or do anything so they just stay inept at the job they're supposed to be doing.

Overall, I'm feeling the new digs.  Every staff member seems nice and gets along well, now I just have to remember all the new faces and names...

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