Tuesday, September 20, 2011

The Rules of Circ #06 (The RoC)

"First Name Basis"

There is nothing worse than when a patron whom you don't know calls you by your first name because they read your required government ID badge.  Okay, so that was an exaggeration, there are plenty of worse things you can encounter in a public library, but nevertheless it still is awkward.
"Hey Bibliotecher, how are you?"  "Thanks for your help Bibliotecher!"
The first thing I think is, "Do I know you?"  It is a knee-jerk reaction but I tend to scrunch up my face for a second thinking, "How do they know my name??" and then I realize it's the ID.  

Granted there are several faces I recognize and some names I can recall but that's only because of two possible reasons: I nominated them for a P.A.T.R.O.N. award or they are regulars, or it could be a combination of both.  If everyone on Circ knows your name it usually is because you're a problem patron.

In other instances, certain patrons make a beeline straight to you at the desk because, "Hey, remember when you helped me that one time?"  No, no I don't remember you at all.  Over the years working the circ desk, I have helped hundreds, dare I say thousands, of people.  One day, I kept myself entertained by keeping track of how many patrons I help during that shift.  The four hours on the desk that day averaged about 27 patrons an hour.  So please don't take offense if we don't instantly become Facebook BFF's after I helped clear up your library fees.

No comments:

Post a Comment