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Showing posts with label Problem Patrons. Show all posts
Showing posts with label Problem Patrons. Show all posts

Wednesday, September 26, 2012

Librarian Passive Aggressiveness Threat Level 1: Signage.

Don't make me use size 72 font!


This new school year has brought in a new bunch of regular patrons: newly licensed teens.  They come in around 4 or 5 and end up staying til we close at 9.  They study for the most part, socialize for the rest.  I mean, why wouldn't they?  The library has free wi-fi, plenty of seating, and it is a safe place to hang out.

There are only minor issues when it comes to them, they can get a little too loud, but they will quiet down if you talk to them.  They also sneak in food.  All you have to do is tell the teens to eat it outside and they will.  I find it funny how upset/freaked out some of my older coworkers get, I think they've become coddled by working at this branch for so long.  They've made such a big deal out of it in staff meetings and emails. 

These signs are the latest product of such staff discussions.  I say, if these are the worst offenses these teens commit: sneaking in french fries, then I welcome it.  At least they aren't procreating in the stacks, dealing drugs in the bathroom, graffiti-ing the walls, fighting in the study room... etc.

Thursday, August 23, 2012

What a Difference a Branch can make...

My branch had our dreaded monthly staff meeting this week. Our new branch manager stopped by to sit in and meet every one before she officially starts which I thought was really nice. She's been with the library for awhile so I was bound to know someone who has worked with her. I got all the "dirt" on her before when I just found out she was a candidate. Good thing is, is that there is not "dirt," she's good peoples. She's coming from a bigger branch to our smaller one, a move I also made. After the general staff meeting, we broke up into departments and one of her first questions was, "Any problem patrons?" I couldn't hold back a laugh, I've seen the incident reports from her branch, it is in a sketchy area of the county. As a general comparison the median income difference is about $40,000: the median income for her branch's zip code is $25,000; our branch's is at $65,000. Our childrens librarian answered her question by going on about how some of the little children can be loud and tend to run around, but hey, there little kids. My supervisor chimed in and mentioned that it isn't the children but the parents and nannies faults. My laugh made my info coworkers look at me, and I told them upfront, "This is a nice easy branch, this is a great place to start out in or to retire from." It is a library branch with training wheels. You will get those atypical disgruntled patrons, but you will not get the extreme crazies. If the biggest patron issue of the branch is noisy little kids, you've got it pretty easy. That's my new nickname for the branch, "The Big Easy"!